We appreciate your business. Customer satisfaction matters to us, and our support team is available if you need assistance with your order. If you have any questions or concerns, you can reach us by email, phone, or live chat.
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Helpful Reminder: Please do not initiate a chargeback or open a dispute directly with your credit card provider or PayPal. If a payment is reversed through a chargeback or third-party dispute, only 50% of the order amount will be refunded, as outlined in our Terms and Conditions.
Contact Us Please contact our support team..
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Refund Policy
(Refund requests must be received within 24 hours after the product is delivered. Requests submitted more than 24 hours after delivery cannot be accepted or processed.)
- Full Refund Eligibility - If the product does not meet your expectations, you may request a full refund within 24 hours of delivery. To initiate a refund, please contact our support team by email and arrange for the product to be returned. A full refund will be issued after we verify that the returned item is unused and undamaged. Refund processing typically takes up to 24 hours, not including any time required for the return process.
- Partial Refund (70%) - If a refund request is made within 24 hours of delivery but the returned product shows signs of use or is missing original packaging, a partial refund equal to 70% of the order total will be issued after the item is received. Refunds are typically processed within 24 hours, excluding any time required for the return process.
- Partial Refund (50%) - If a chargeback or dispute is filed with your credit card provider or PayPal before contacting our support team, and the product is later returned in unused and undamaged condition, the refund will be limited to 50% of the order total, as outlined in our Terms and Conditions.
- Non-Refundable Purchases - Refunds will not be issued if the returned product is not received, or if the item arrives damaged or unusable. In addition, refund requests submitted more than 48 hours after delivery will not be accepted.
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Delivery Information
(Most orders are delivered within 24 hours after shipment.)
- Orders are shipped via a carrier selected based on availability and service coverage for the delivery location provided at checkout.
- Please allow up to 24 hours for delivery. Once your order has been dispatched, a confirmation email with tracking details will be sent so you can monitor the delivery at any time.
- Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete. If delivery cannot be completed due to incorrect or missing address information, refunds or replacements will not be issued.